Welcome valiant warriors! At Knight of Steel, we strive for your complete satisfaction. However, if for any reason you need to return your replica sword, we’re here to guide you through a smooth process.

Return Window:

You have 30 days from the date of purchase to initiate a return or exchange. Please note that we cannot accept returns after this timeframe.

Return Conditions:

We accept returns for:

  • New and unworn replica swords.
  • Replica swords with minor defects upon arrival (see “Defective or Damaged in Shipping Merchandise” section below).

We cannot accept returns for:

  • Replica swords showing signs of wear or use.
  • Replica swords damaged by the customer.

Defective or Damaged in Shipping Merchandise:

If your replica sword arrives damaged in shipping, please take the following steps within 48 business hours of receiving your order:

  1. Save all packaging materials. This helps us determine the cause of damage.
  2. Contact us immediately at [email protected].
  3. Include your full name, order number, and a detailed description of the damage.
  4. If possible, attach clear pictures of the damaged product and packaging.

Upon receiving your notification, we will assess the situation and promptly initiate the return process. If the damage is confirmed to be a shipping issue, we will gladly send you a free replacement replica sword.

Wrong Item Shipped:

If you receive an incorrect replica sword, please contact us within 48 business hours of receiving your order. Send an email to [email protected] with your full name and order number. We will work with our shipping company to ensure you receive the correct replica sword as soon as possible.

Return Processing Time:

Once your returned item arrives at our warehouse, we will process the return within 3-5 business days. You will receive a notification once your refund is issued. If you haven’t received your refund after 5 business days, please don’t hesitate to contact us at [email protected].

We value your business and appreciate your understanding.